TERMS OF SERVICE

ELIGIBILITY

You must be at least 18 years old and have reached the age of majority in your jurisdiction, be legally capable of accepting these Terms, and meet the eligibility requirements for the services you request. Healthcare services are available only where the applicable Provider and dispensing pharmacy are authorized to serve you.

You agree to provide accurate identity, age, contact, payment, and health information. We may request information to verify eligibility or identity and may decline access if eligibility cannot be established.

ABOUT BESTDAYSRX

BestDaysRx provides technology, administrative, marketing, customer support, and other non-clinical services that facilitate access to independent healthcare professionals and licensed pharmacies.

BestDaysRx is not a medical practice, pharmacy, or health insurance provider. BestDaysRx does not practice medicine, compound or dispense prescription medications, or make medical or prescribing decisions.

Your relationship with BestDaysRx concerns its Platform and non-clinical services. Your medical care is provided by an independent healthcare professional (a “Provider”), and pharmacy services are provided by the dispensing pharmacy. Each is responsible for its own professional services.

INDEPENDENT HEALTHCARE PROVIDERS

Providers exercise independent clinical judgment in evaluating your health information and determining whether telehealth, a medication, dosage, formulation, diagnostic test, or other treatment is appropriate. BestDaysRx does not direct or control a Provider’s clinical judgment.

Questions about symptoms, diagnosis, side effects, medication interactions, dose changes, or treatment instructions must be directed to your Provider or pharmacist. BestDaysRx Customer Support can assist with administrative questions and locating the appropriate clinical communication channel but cannot provide medical advice.

TELEHEALTH SERVICES AND CONSENT

Healthcare services facilitated through the Platform are subject to your separate Telehealth Informed Consent and any applicable treatment-specific disclosures. You must affirmatively accept the required consent before receiving telehealth care.

Evaluation may involve health questionnaires, medical history, photographs, records, test results when appropriate, secure messaging, or other communications permitted by law. Not every encounter uses every method. Your Provider determines whether the available information and method of evaluation are sufficient.

If additional evaluation, testing, an audio or video consultation, or an in-person visit is necessary, your Provider may request it or refer you to an appropriate source of care. The Platform may not support every form of evaluation, and treatment may be delayed or declined when adequate evaluation cannot be completed.

NO EMERGENCY SERVICES

The Platform is not intended for medical emergencies or urgent medical situations. If you are experiencing a medical emergency or potentially life-threatening symptoms, call 911 or seek immediate care at the nearest emergency department.

Do not use intake forms, email, text messages, or Platform messaging to request emergency care. Communications may not be reviewed immediately.

EDUCATIONAL CONTENT AND THE PROVIDER-PATIENT RELATIONSHIP

General website content is provided for educational purposes and does not replace individualized medical advice, diagnosis, or treatment. Do not delay appropriate medical care because of information on the Platform.

Browsing the website, creating an account, submitting an intake, selecting a treatment, or making payment does not by itself establish a provider-patient relationship. Any provider-patient relationship is with the treating Provider and arises when that Provider accepts you for care in accordance with applicable law.

PATIENT RESPONSIBILITIES

Safe telehealth care depends on complete and accurate information. You agree to:

• provide truthful, current information about your identity, age, physical location, shipping address, contact details, and payment method;
• fully disclose your symptoms, medical history, diagnoses, medications, supplements, allergies, prior treatments, and pregnancy status when relevant;
• answer medical questionnaires accurately and avoid omitting information that could affect treatment;
• promptly report relevant changes in your health, medication use, symptoms, or adverse reactions to your Provider;
• monitor the communication channels used for your care and respond to reasonable requests for additional information;
• follow prescribing, administration, storage, and follow-up instructions; and
• use medications only as prescribed for you and never share or resell them.

Do not impersonate another person or submit a medical intake on someone else’s behalf unless an authorized representative arrangement is expressly permitted by the Platform, the Provider, and applicable law. Assistance with completing a form must not misrepresent the patient’s identity or responses.

You are encouraged to maintain routine medical care and inform your other healthcare professionals of relevant telehealth treatment.

YOUR PHYSICAL LOCATION AND TREATMENT AVAILABILITY

You must accurately identify where you are physically located when healthcare services are provided. Your residence or shipping address does not substitute for your actual location during care. Notify your Provider if your location changes during the evaluation process.

Treatment eligibility can depend on jurisdictional requirements, professional authorization, dispensing restrictions, supply, and your individual clinical circumstances. Do not use an inaccurate location to bypass an availability restriction.

The Platform may display information about treatments that you cannot obtain in your location. See our Service Availability page and the notices presented during intake and ordering. Current provider and pharmacy eligibility must be established before treatment and fulfillment.

Provider information is available on our Medical Team & Licensing page.

TREATMENT ELIGIBILITY AND PRESCRIBING

No prescription, particular medication, dose, or treatment outcome is guaranteed. Your Provider may approve or decline treatment, recommend an alternative, request additional information or evaluation, select or change a formulation or dose, or discontinue treatment when clinically appropriate.

A requested option, prior prescription, reported weekly dose, or displayed supply amount does not determine the prescription you will receive. The Provider’s final prescription may differ from your request. Review the treatment information provided to you, and direct questions about changes to your Provider before using medication.

Refills and continued treatment require any applicable clinical review and must comply with prescription authorization and legal requirements. Payment or enrollment in a recurring plan does not override those requirements.

PRESCRIPTION MEDICATIONS

Prescription medication is supplied only pursuant to a valid prescription issued when a Provider determines it is appropriate. Medications can have side effects, contraindications, interactions, and other risks.

Read the instructions, warnings, and medication information supplied by your Provider and dispensing pharmacy. Contact them if instructions are unclear. Do not change a dose or discontinue a prescribed regimen without appropriate medical guidance, except when immediate safety instructions require otherwise.

Seek urgent or emergency medical care for serious reactions or severe symptoms. Outcomes vary, and neither BestDaysRx nor the Provider promises a specific result.

LABORATORY TESTING AND ADDITIONAL EVALUATION

Laboratory testing is not required for every treatment or every patient. Your Provider determines whether laboratory or diagnostic testing is clinically appropriate based on your history, symptoms, treatment, applicable standards, and other relevant circumstances.

Your Provider may request existing results or recommend or require additional testing before initiating, modifying, or continuing treatment. Some conditions can be evaluated using symptoms, history, and other clinical information; others require further evaluation.

Testing or outside medical services may involve separate charges. Do not assume they are included in a BestDaysRx purchase unless expressly stated in the offer.

COMPOUNDED MEDICATION DISCLOSURE

When clinically appropriate for an individual patient and legally permissible, a Provider may prescribe a compounded medication prepared by a licensed pharmacy.

Compounded medications are not FDA-approved. The U.S. Food and Drug Administration does not review them for safety, effectiveness, or quality before marketing. Compounded preparations can involve risks such as contamination or an incorrect amount of an active ingredient.

A compounded medication is not an FDA-approved generic equivalent merely because it contains the same or a similar active ingredient as an approved drug. Compounding is subject to applicable legal restrictions and is not appropriate solely because a patient prefers a compounded product.

Discuss the reason for compounding, potential risks, available alternatives, and whether an FDA-approved medication can meet your needs with your Provider. Additional pharmacy or treatment-specific disclosures may apply.

PHARMACY SERVICES AND FULFILLMENT

An approved prescription may be sent to an appropriately licensed pharmacy for processing and dispensing. The pharmacy is a separate entity responsible for its professional services, including preparation, dispensing, labeling, counseling when applicable, packaging, and arranging shipment.

The dispensing pharmacy may depend on your prescription, location, its licensing, and available supply. Approval does not ensure immediate fulfillment. If fulfillment cannot proceed, Customer Support can help determine the next administrative step; clinical substitutions or prescription changes require Provider authorization.

Contact the dispensing pharmacy regarding medication contents, labeling, preparation, storage, or dispensing concerns.

SELF-PAY AND INSURANCE

Unless an offer expressly states otherwise, purchases through BestDaysRx are on a self-pay basis. You are responsible for the charges you authorize. BestDaysRx does not submit claims to Medicare, Medicaid, or private health insurance on your behalf.

BestDaysRx does not guarantee insurance coverage, reimbursement, or eligibility for payment from a health savings or flexible spending account. If you intend to seek reimbursement independently, confirm the requirements with your plan or account administrator before purchasing.

ORDERS, PRICING, AND PAYMENT

Review the treatment description, included services, total price, and applicable cancellation terms before submitting an order. The amount payable and any separately applicable charges must be disclosed before you authorize payment. Items advertised as included, such as provider review or standard shipping, are included in that offer’s stated price.

By submitting payment, you represent that you are authorized to use the payment method and authorize the disclosed charge. Authorization or collection of payment may occur before clinical review or fulfillment, as disclosed in the ordering process. A payment receipt is not a prescription approval.

Prices may change for future purchases. A change does not authorize an undisclosed additional charge for an order already placed. If a material pricing error or availability issue affects your order, we may contact you for instructions or cancel the affected order and address any payment in accordance with applicable law.

Payment failures may delay processing. Report suspected duplicate or unauthorized charges promptly to support@bestdaysrx.com. Nothing in these Terms restricts lawful billing-dispute or chargeback rights.

TREATMENT DENIAL, REFUNDS, AND CANCELLATIONS

Our Return & Refund Policy explains cancellation requests, non-returnable medication, order problems, and refund processing. Review it before purchasing.

If treatment is declined, refund eligibility depends on the service, order status, pharmacy processing, and disclosed provider or administrative fees already incurred. Fees for review or services already begun or provided may be non-refundable under that policy; no undisclosed fee is authorized by this section.

Request cancellation promptly by email. Processing can limit cancellation, especially after pharmacy preparation or dispensing begins. Prescription products generally cannot be returned after dispensing; compounded preparations generally cannot be returned or refunded after preparation begins, subject to applicable law and the policy.

These restrictions do not eliminate legally required remedies for defective, incorrect, or undelivered products. Approved refunds generally go to the original payment method; posting time depends on the financial institution.

OPTIONAL RECURRING PLANS

No membership is required to use BestDaysRx. A one-time purchase does not itself authorize recurring billing.

If you separately choose a recurring plan that is offered, its enrollment disclosures must identify the price, billing frequency, renewal terms, and cancellation process. Recurring charges require your affirmative authorization. The disclosed plan terms and applicable law govern any notice of changes or renewal.

You may cancel future renewals using the plan’s stated process or by emailing support@bestdaysrx.com. Cancellation does not automatically reverse charges for care or fulfillment already provided. Clinical approval remains necessary for prescription renewals.

PROMOTIONS AND COUPONS

Discounts and promotional offers are subject to the eligibility, expiration, exclusions, and redemption limits disclosed with the offer. A first-order discount applies only to an eligible order and does not guarantee treatment approval.

Offers may not be combined unless expressly permitted and have no cash value unless required by law. We may reject fraudulent redemption or misuse. Changes to future offers do not retroactively remove an eligible discount already accepted for an order.

SHIPPING, DELIVERY, AND STORAGE

Prescription fulfillment is handled by the dispensing pharmacy. Processing includes any required medical review and pharmacy preparation; carrier transit begins after shipment. Estimated dates can change because of supply, weather, carrier interruptions, or other circumstances.

Provide a deliverable address and report changes immediately. An address change may not be possible once processing or shipment has begun. Retrieve delivered medication promptly and follow its storage and handling instructions.

If a package is missing, damaged, incorrect, or potentially compromised by temperature or tampering, contact Customer Support and the dispensing pharmacy promptly. Do not use questionable medication until you receive appropriate guidance. Requests for a correction, replacement, or refund are addressed under the Return & Refund Policy and applicable law.

ACCOUNTS AND SECURITY

Keep account and contact information current, use a strong password, and protect your login credentials. Do not give unauthorized persons access to your account. Sign out on shared devices and secure any device that can access your health information.

Notify us promptly of suspected unauthorized access. You are responsible for activity you authorize and for taking reasonable steps to protect your account; this provision does not make you automatically liable for unauthorized activity or remove protections under applicable law.

ELECTRONIC COMMUNICATIONS AND NOTICES

To the extent permitted by law and subject to any required separate consent, agreements, receipts, notices, account information, and care-related communications may be provided electronically through the Platform or the contact channels you authorize.

Keep your email and other contact information current and retain copies of important documents. If a disclosure requires a separate electronic-delivery consent, these Terms do not replace that consent. Email Customer Support to ask about access to notices or available alternatives.

Acceptance of these Terms or receipt of transactional communications does not by itself constitute consent to promotional email or marketing text messages. Marketing permissions and opt-out choices are handled separately.

SMS / TEXT MESSAGING

If you separately opt in, BestDaysRx may send text messages relating to your account, orders, care coordination, reminders, or promotions, according to the consent you provide. Messages may be sent using automated technology. Message frequency varies. Message and data rates may apply.

Consent to marketing text messages is not a condition of purchasing products or services. You may opt out of a BestDaysRx text program by replying STOP. A confirmation message may follow. Reply HELP for assistance or email support@bestdaysrx.com.

After opting out, use another available channel for account and care communications. Update us if your phone number changes or is reassigned. Delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages. Text messaging is not an emergency service and may expose information to anyone with access to your device. Avoid sending sensitive medical details by ordinary text; use the designated clinical channel.

ACCEPTABLE USE

You may use the Platform only for lawful purposes. You must not:

• submit fraudulent information, impersonate someone, or evade identity or location safeguards;
• seek prescriptions for resale, sharing, or another unlawful purpose;
• access another person’s account or data without authorization;
• introduce malicious code, disrupt services, or bypass security controls;
• harass, threaten, or abuse staff or other users;
• collect private information about others without permission; or
• infringe intellectual property rights or otherwise violate applicable law.

INTELLECTUAL PROPERTY

BestDaysRx and its licensors retain their rights in Platform software, branding, text, images, and other protected materials. You may access the Platform and retain copies of your own records and notices for personal, lawful use.

Except as permitted by law or written authorization, you may not commercially reproduce, distribute, modify, or exploit protected Platform materials. These Terms do not transfer ownership of BestDaysRx trademarks or software to you.

You retain any rights you have in information you submit. We may process that information to operate the Platform and facilitate requested services, subject to applicable privacy notices, consent, and law. This is not a general authorization to use your health information for unrelated advertising.

THIRD-PARTY SERVICES

The Platform may use or link to third-party technology, payment services, or other resources. Those services may have their own terms and privacy practices. Review them where applicable.

Independent Providers, pharmacies, and other professional entities are responsible for their own services. A third-party link is not a guarantee of its content. This section does not excuse BestDaysRx from its own legal obligations or responsibility for its own conduct.

PRIVACY AND HEALTH INFORMATION

Review the applicable Privacy Policy, Notice of Privacy Practices, Telehealth Informed Consent, and treatment-specific notices presented through the Platform. They describe how information is handled and any applicable rights concerning health information.

BestDaysRx’s non-clinical role does not determine the legal obligations of every entity involved in your care. The applicable privacy notice and law govern each entity’s responsibilities. Acceptance of these Terms does not waive privacy rights or authorize disclosures that require separate consent.

No electronic system is completely free from security risk. Use the designated secure communication channel for sensitive clinical information when available.

PLATFORM AVAILABILITY

We may maintain, update, or change Platform features and may experience interruptions or technical failures. We do not promise continuous access to every feature.

Changes to website functionality do not authorize undisclosed charges or remove obligations associated with an existing purchase. If an interruption affects an order or access to care information, contact Customer Support for assistance. Seek appropriate care independently when a delay could affect your health.

DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, BestDaysRx’s technology and general informational content are provided “as is” and “as available.” BestDaysRx disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement for those Platform services where such disclaimers are lawful.

We do not guarantee error-free operation or a particular clinical outcome. This disclaimer does not override express commitments made in an accepted offer, warranties that cannot lawfully be excluded, or professional duties owed by a treating Provider or pharmacy.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, BestDaysRx and its officers, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages arising from its Platform or non-clinical services.

To the extent a monetary limitation is lawful, BestDaysRx’s total liability for a claim concerning its Platform or non-clinical services will not exceed the amount you paid BestDaysRx for the transaction or service giving rise to that claim.

These limitations do not apply to fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. They do not restrict legally required refunds, non-waivable consumer remedies, or professional standards governing independent healthcare or pharmacy services. If your jurisdiction does not permit a limitation, that limitation does not apply to you.

RESPONSIBILITY FOR UNLAWFUL MISUSE

To the extent permitted by law, you agree to reimburse BestDaysRx for reasonable losses and costs resulting from third-party claims caused by your intentional unlawful misuse of the Platform, fraud, or knowing infringement of another person’s rights.

This obligation does not apply to ordinary good-faith use, seeking lawful remedies, or claims caused by BestDaysRx’s own negligence or wrongdoing. BestDaysRx will provide notice of a claim for which it seeks reimbursement and will not agree to a settlement imposing obligations on you without your consent.

SUSPENSION AND TERMINATION

We may restrict or terminate Platform access when reasonably necessary to address fraud, abuse, security threats, unlawful conduct, material violations of these Terms, payment failures, or inability to establish eligibility. Where appropriate and legally required, we will provide notice and an opportunity to address the issue.

You may stop using the Platform at any time. Account closure does not by itself cancel an order or recurring plan; follow the applicable cancellation process.

Restriction or termination does not remove your rights to medical records, health information, refunds, or other protections under applicable law. Clinical decisions about continuing or ending treatment remain with the Provider, subject to applicable professional duties.

GOVERNING LAW

These Terms and disputes concerning BestDaysRx’s Platform and non-clinical services are governed by Georgia law, without applying conflict-of-law rules that would displace mandatory protections applicable to you.

Applicable federal law and non-waivable consumer, privacy, healthcare, and other protections of the jurisdiction governing the relevant activity remain in effect. This section does not select an exclusive court or change licensing and clinical requirements applicable to your Provider or pharmacy.

DISPUTE RESOLUTION

BestDaysRx is committed to addressing questions, concerns, and disputes fairly and in a timely manner. Before initiating formal proceedings concerning these Terms, the Platform, or BestDaysRx’s non-clinical services, you and BestDaysRx agree to make a good-faith effort to resolve the matter informally, where practical and permitted by law.

To request informal resolution, email support@bestdaysrx.com with a description of the issue and the resolution you request. BestDaysRx will make a good-faith effort to review and respond within a reasonable time.

If the matter is not resolved, either party may pursue remedies available under applicable law. This informal process does not prevent either party from protecting a filing deadline, seeking urgent relief, bringing an eligible small-claims case, or reporting concerns to a regulator or other government agency. It does not suspend legal deadlines unless the parties separately agree or the law provides otherwise.

These Terms do not require binding arbitration or waive a right to a jury trial or participation in a class action. Nothing in this section limits rights or remedies that cannot lawfully be limited or waived.

This section concerns disputes with BestDaysRx and does not establish a dispute procedure on behalf of an independent Provider or pharmacy.

CHANGES TO THESE TERMS

We may revise these Terms as our services or legal requirements change. Updated Terms will be posted with an updated effective date. Material changes will be communicated or separately accepted when required by law.

Revisions apply prospectively and do not retroactively change an existing dispute or remove rights already accrued. Continued use after revisions take effect constitutes acceptance only to the extent permitted by law and any applicable consent requirements. If you do not accept revised Terms, discontinue future Platform use and address any outstanding order or plan through the applicable process.

SEVERABILITY, WAIVER, AND ENTIRE AGREEMENT

If a provision is unenforceable, it will be limited or severed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

These Terms, the applicable privacy notices, Telehealth Informed Consent, Return & Refund Policy, and any offer or plan terms you separately accept govern their respective subject matters. Treatment-specific consent governs clinical consent; applicable privacy notices govern privacy matters; accepted order disclosures govern the stated price and included services. Mandatory law controls any conflict.

Provisions that by their nature should continue after account closure, including payment obligations already incurred, intellectual property, lawful liability limitations, and dispute resolution, survive to the extent permitted by law. These Terms do not replace independent agreements governing professional care.

CONTACT INFORMATION

For questions about these Terms or administrative assistance, contact BestDaysRx LLC:

Email: support@bestdaysrx.com

This email is not an emergency medical service. Medical questions should be directed to your treating Provider or dispensing pharmacy.