BESTDAYSRX SUPPORT
How Can We Help?
Search for answers to common questions about your account, orders, billing, shipping, prescriptions, and more.
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Please allow time for the carrier's tracking system to update after your shipping notification is issued.
Prescription orders may require medical review, prescription processing, pharmacy preparation, and fulfillment before shipment.
Processing time is separate from carrier delivery time.
Contact Customer Support as soon as possible. Address changes may not be possible once an order has entered pharmacy processing or has already shipped.
First review your tracking information for the latest carrier update. If the tracking information shows a delivery issue or your package appears to be missing, contact Customer Support with your order number.
Contact Customer Support as soon as possible if you need to request a cancellation or order change.
Because prescription orders can move quickly into medical review, pharmacy processing, or fulfillment, changes and cancellations cannot always be guaranteed.
Payments may be declined for several reasons, including billing information mismatches, insufficient funds, card restrictions, or your financial institution declining the transaction.
Verify your billing details and contact your card issuer if the issue continues.
Some transactions may initially appear as pending authorizations. If you believe you were charged more than once for the same order, contact Customer Support with your order number and payment details.
Once a refund has been approved and processed, the time required for the credit to appear depends on your bank or card issuer.
Customer Support can help confirm whether a refund has been issued.
Confirm that you're using the email address associated with your BestDaysRx account and try resetting your password.
If you continue having trouble accessing your account, contact Customer Support.
Some account information may be updated through your account portal. If you are unable to make the change yourself, Customer Support can help determine the next step.
Try refreshing the page or reopening the intake using a current version of Chrome, Safari, Firefox, or Edge.
If the problem continues, contact Customer Support and describe the page or question where the issue occurred.
Try refreshing the page, clearing your browser cache, or using another current browser or device.
If you're still having trouble, Customer Support can assist with website-related issues.
If your concern involves prescription preparation, dispensing, medication packaging, or another pharmacy-specific issue, Customer Support can help direct you to the dispensing pharmacy associated with your order.
Prescription orders may move through medical review and pharmacy processing before fulfillment.
Customer Support can help identify the appropriate next step if your order appears to be delayed.
Questions about side effects, symptoms, or reactions should be directed to your licensed healthcare provider or dispensing pharmacy. BestDaysRx Customer Support cannot provide medical advice.
Do not change your medication dose based on instructions from Customer Support. Contact your licensed healthcare provider for questions regarding dose adjustments or treatment changes.
Questions about medication interactions, supplements, medical conditions, or whether a treatment is appropriate for you should be directed to your licensed healthcare provider or pharmacist.
Medical questions involving your treatment plan, dosage, symptoms, side effects, or medication changes should be directed to your licensed healthcare provider.
Use the provider communication option available through your patient portal or contact Customer Support if you need assistance locating the appropriate provider communication channel.
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