Return & Refund Policy
Effective Date: June 26, 2026BestDaysRx is not a pharmacy and does not directly dispense or ship prescription medications. Prescription orders are fulfilled by participating licensed pharmacy partners in accordance with applicable federal and state laws.
Prescription Medications
Due to federal and state regulations, prescription medications generally cannot be returned, exchanged, or resold once they have been dispensed by a pharmacy. For safety reasons, BestDaysRx and its pharmacy partners cannot accept returns of prescription medications, including unopened medications, except where required by applicable law or pharmacy policy.Compounded Medications
Some medications available through BestDaysRx may be compounded medications prepared by licensed compounding pharmacies for individual patient needs. Because compounded medications are prepared specifically for an individual patient, compounded medications are generally not eligible for return, refund, or exchange once preparation or dispensing has begun.Provider Review and Consultation Fees
Fees associated with provider review, medical consultation, treatment evaluation, or administrative services may be non-refundable once the service has been provided or the provider review has begun. Submitting a health assessment or request for treatment does not guarantee approval for prescription medication.Treatment Not Approved
If a licensed healthcare provider determines that treatment is not medically appropriate, you will not receive the prescribed medication. Refund eligibility in this situation depends on the specific service, order status, pharmacy processing status, and any applicable provider or administrative fees already incurred.Order Cancellations
You may request cancellation of an order by contacting BestDaysRx Customer Support as soon as possible. Cancellation is not guaranteed. Orders cannot usually be canceled once a prescription has been approved, transmitted to the pharmacy, prepared, compounded, dispensed, or shipped.Damaged, Incorrect, or Missing Orders
If your order arrives damaged, appears to have been tampered with, is incorrect, or is missing items, please contact BestDaysRx Customer Support promptly. Do not use any medication that appears damaged, contaminated, tampered with, or different from what was prescribed. BestDaysRx may work with the dispensing pharmacy and shipping carrier to review the issue and determine whether a replacement, correction, credit, or other resolution is appropriate.Shipping Delays
Delivery times are estimates only and are not guaranteed. BestDaysRx is not responsible for shipping delays caused by pharmacy processing times, carrier delays, weather, supply shortages, incorrect shipping information, regulatory requirements, or events beyond our reasonable control. Refunds are generally not issued solely because of carrier delays once an order has been dispensed and shipped, unless required by law or approved by the dispensing pharmacy.Incorrect Shipping Information
You are responsible for providing accurate and complete shipping information. BestDaysRx and its pharmacy partners are not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.Temperature-Sensitive Products
Some medications may require temperature-sensitive packaging or special handling. You are responsible for promptly retrieving delivered packages and following all storage instructions provided by the pharmacy or medication labeling. Refunds or replacements may not be available if a package is left outside, not retrieved promptly, or stored improperly after delivery.Subscription Cancellations
If you are enrolled in a recurring subscription or treatment plan, you may cancel future renewals according to the cancellation process provided through the platform or by contacting Customer Support. Cancellation stops future billing but does not automatically refund charges for services already rendered, provider reviews already completed, prescriptions already processed, or medications already prepared, dispensed, or shipped.Non-Prescription Products
If BestDaysRx offers non-prescription products, return eligibility may vary by product type, manufacturer policy, condition of the item, and applicable law. Items that are opened, used, damaged after delivery, temperature-sensitive, personal-use products, or health-related products may not be eligible for return.How to Request Help With an Order
To request assistance with an order issue, please contact BestDaysRx Customer Support and include:- Your full name.
- Your order number, if available.
- A description of the issue.
- Photos of damaged, incorrect, or tampered packaging, if applicable.
- Your preferred contact information.
