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Information We Collect

When you submit a Customer Support Request, we may collect information you voluntarily provide, including:

• Your name and contact information
• Email address and/or telephone number
• Order number
• Treatment or product category
• The reason for your support request
• Information included in the subject or description of your request
• Technical information related to your submission, such as browser, device, IP address, date, and time

Please provide only the information reasonably necessary for us to assist you.

How We Use Your Information

Information submitted through the Customer Support Request form may be used to:

• Review and respond to your request
• Locate and verify your account or order
• Assist with account, billing, payment, shipping, fulfillment, or technical concerns
• Route your request to the appropriate support team or service provider
• Communicate with you regarding your request
• Maintain records of customer service interactions
• Improve our customer service processes, website, and services
• Detect or prevent fraud, misuse, security issues, or other prohibited activity
• Comply with applicable legal and regulatory requirements

Please Do Not Submit Sensitive Payment Information

For your protection, do not enter your full credit or debit card number, CVV/security code, bank account information, passwords, or other sensitive financial or login information in the Customer Support Request form.

BestDaysRx Customer Support does not need this information to locate or assist with an order.

Medical and Health Information

The Customer Support Request form is intended for customer service and administrative support. It is not intended for medical consultations or medical advice.

Please do not use this form to request medical advice regarding symptoms, side effects, medication dosage, medication instructions, treatment changes, drug interactions, or whether a medication or treatment is appropriate for you.

Questions concerning your medical care should be directed to the appropriate licensed healthcare provider or dispensing pharmacy.

If information you submit must be shared with a healthcare provider, pharmacy, technology provider, fulfillment partner, or other service provider in order to address your request, information may be disclosed as reasonably necessary and as permitted or required by applicable law and our agreements with those parties.

Service Providers

We may use third-party service providers to help operate our website, customer support systems, communications, order processing, technology infrastructure, and related services.

These providers may process information on our behalf as necessary to perform their services and are expected to handle that information in accordance with applicable contractual and legal requirements.

Data Security

BestDaysRx uses reasonable administrative, technical, and organizational safeguards designed to protect information submitted through our customer support systems.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid submitting information that is unnecessary to resolving your support request.

Data Retention

We may retain customer support requests and related communications for as long as reasonably necessary to provide support, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal or regulatory obligations, and enforce our agreements.

Your Privacy Rights

Depending on where you live, applicable law may provide certain rights regarding your personal information.

Requests regarding your personal information may be submitted through the contact methods provided by BestDaysRx.

Other BestDaysRx Privacy Practices

This Customer Support Request Privacy Policy applies specifically to information submitted through the BestDaysRx Customer Support Request form.

Your use of the BestDaysRx website, telehealth services, ordering systems, and other services may also be subject to additional privacy notices, policies, or disclosures provided elsewhere on the BestDaysRx website or within the applicable service.

Changes to This Policy

BestDaysRx may update this Customer Support Request Privacy Policy periodically. Any updated version will be posted with a revised “Last Updated” date.

By submitting a Customer Support Request, you acknowledge that you have reviewed this Privacy Policy and understand how information submitted through the form may be handled.