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Purpose of the Support Form

The Customer Support Request form is provided to assist with non-emergency customer service matters, including questions related to:

• Accounts and login assistance
• Orders and order status
• Billing and payment questions
• Shipping and delivery
• Prescription or pharmacy administrative support
• Product or order concerns
• Website or technical issues
• Other general customer service matters

Submitting a support request does not guarantee that BestDaysRx can provide the resolution requested.

Not Medical Advice

The Customer Support Request form is not a medical consultation and is not intended to provide medical advice, diagnosis, or treatment.

BestDaysRx Customer Support representatives cannot determine whether a medication is appropriate for you, change a prescribed treatment, provide individualized dosing instructions, evaluate symptoms or side effects, or replace the advice of a licensed healthcare professional.

Questions regarding medication dosage, side effects, treatment changes, medication instructions, drug interactions, or whether a treatment is appropriate for you should be directed to your healthcare provider or dispensing pharmacy.

Not for Emergencies

Do not use this form for medical emergencies or urgent medical concerns.

If you believe you are experiencing a medical emergency, call 911 or seek immediate medical attention.

Submitting a Customer Support Request does not create an emergency monitoring or response service.

Prescription Medications and Treatment Decisions

Customer Support cannot approve, prescribe, modify, or guarantee a particular medication, treatment, dosage, or quantity.

When applicable, final treatment and prescribing decisions are made by an appropriately licensed healthcare provider following medical review.

Submitting a customer service request does not change or override a provider’s medical decision.

Order Changes and Cancellations

BestDaysRx will make reasonable efforts to assist with eligible order questions.

However, orders may begin processing shortly after they are placed. As a result, requests to cancel, modify, redirect, or otherwise change an order cannot be guaranteed, even when a support request is submitted before shipment.

Payment Information

For your security, do not submit full credit or debit card numbers, CVV/security codes, bank account information, passwords, or other sensitive financial or login credentials through the Customer Support Request form.

BestDaysRx may request limited information necessary to identify or verify an order, but Customer Support should not require your complete payment card information through this form.

Accuracy of Information

You agree to provide information that is accurate and reasonably necessary for BestDaysRx to review and respond to your request.

Providing an accurate email address, order number when available, and clear description of the issue may help us locate your information and respond more efficiently.

Response Times

BestDaysRx strives to respond to customer support requests within a reasonable timeframe. Response times may vary based on request volume, weekends, holidays, the nature of the request, and whether assistance from a pharmacy, healthcare provider, fulfillment partner, payment processor, or other third party is required.

Submission of a support request does not guarantee a response or resolution within a particular timeframe unless BestDaysRx expressly states otherwise.

Communications

By submitting a Customer Support Request, you authorize BestDaysRx and, when reasonably necessary to address your request, its service providers to contact you regarding the request using the contact information you provide.

These communications may include requests for additional information, status updates, instructions, or information regarding the resolution of your request.

Appropriate Use

You agree not to use the Customer Support Request form to:

• Submit fraudulent or misleading information
• Attempt to gain unauthorized access to another person’s account or information
• Transmit malicious software or harmful content
• Harass, threaten, or abuse BestDaysRx personnel or service providers
• Engage in unlawful activity
• Interfere with the operation or security of the website or customer support systems

BestDaysRx may restrict or decline support requests involving misuse of the form.

Privacy

Information submitted through the Customer Support Request form will be handled in accordance with the applicable BestDaysRx Customer Support Request Privacy Policy and any other applicable BestDaysRx privacy notices.

Additional Terms

These terms apply specifically to the Customer Support Request form. Your purchase or use of BestDaysRx products, telehealth services, website, pharmacy services, or other services may be subject to additional terms, policies, notices, consents, and disclosures.

If there is a conflict between these Customer Support Request Terms and terms specifically governing another BestDaysRx service, the terms applicable to that service will control with respect to that service.

Changes to These Terms

BestDaysRx may update these Customer Support Request Terms of Service periodically. The current version will be identified by the “Last Updated” date above.

By submitting the Customer Support Request form, you acknowledge that you have reviewed and agree to these Terms of Service.